Consumer Contact™ has been in business for nearly 40 years, and currently talks to over a million of our clients' customers per year. We have been working with loyalty programs since 1996.  Our management team brings a combined 150 years of experience covering global market management, statistical research design/execution and every aspect of research operations experience.

Quality has been the basis of this company since its inception and we are proud to say that we follow the highest standards in the industry.  In Net Promoter® terms, this leads to the highest level of trustworthy data which is key for the long term growth and development of any Net Promoter program.   We have developed innovative tools and procedures to ensure unbiased data collection and to maintain the highest quality achieveable. Our Loyalty Monitor™ solution follows suit to all of our core principles. We put you, the client, first and work as your trusted advisors to reach the goals you have set out for yourself. The Loyalty Monitor was built to help  businesses of any size push their growth targets to new heights – We want to take this journey with you.

We actively support associations that promote high quality standards and improved research practices. Consumer Contact is a member of CASRO and is a “Gold Seal” Accredited Member of MRIA. Our employees serve on the Boards and Committees of those organizations as well as MRA, CMOR, and ESOMAR.  We are a founding member of Net Promoter Loyalty Partners with Satmetrix and NetPromoter.com.  We currently have 9 Net Promoter® Certified Associates on staff.